Performance, security and reliability for your website. Managed hosting on professional infrastructure, with controlled resources, integrated protection and technical support.
Higher performance, complete technical management and professional infrastructure for projects requiring more resources, security and operational continuity.
Performance, security and reliability for your online store. E-commerce optimized hosting with controlled resources, integrated protection, backups and separate Email services.
Professional solutions for web agencies, developers and digital professionals, with dedicated infrastructure, security, backups and technical management.
Performance, security and reliability for your website. Managed hosting on professional infrastructure, with controlled resources, integrated protection and technical support.
Higher performance, complete technical management and professional infrastructure for projects requiring more resources, security and operational continuity.
Performance, security and reliability for your online store. E-commerce optimized hosting with controlled resources, integrated protection, backups and separate Email services.
Professional solutions for web agencies, developers and digital professionals, with dedicated infrastructure, security, backups and technical management.
Server Requirements Response Time: Within 24 business hours
Priority: Standard – Non-Urgent Support
Service Hours: During normal technical support operating hours
The indicated response time refers to the initial handling of the request and not necessarily to its resolution, which depends on the complexity of the technical intervention.
KWEB Support is our professional technical assistance service designed to manage and resolve standard technical requirements.
We can provide assistance for Linux servers, VPS, dedicated servers, hosting, websites, e-commerce platforms, databases, email services, DNS, SSL certificates, software, scripts, APIs and automation systems.
The service may include problem analysis, troubleshooting, configuration, maintenance, updates, migrations, optimization and technical checks.
When necessary, we can also work on third-party software or infrastructure, subject to the availability of the required access credentials, documentation and technologies involved.
KWEB Support Rate: €120/hour
The time required depends on the complexity of the intervention. For extensive work or development projects, a dedicated quotation may be provided before proceeding.
After purchasing the service, the customer must provide a detailed description of the request or the problem encountered.
When necessary, access to servers, SSH, control panels, hosting accounts, CMS platforms, databases, DNS, email services, APIs or other systems involved may be required.
Our technical team performs an initial assessment and proceeds with the necessary activities to identify the problem, perform the requested configuration or restore the correct operation of the service.
Once the intervention has been completed, the appropriate functional checks are performed whenever applicable.
KWEB Support is intended for standard technical assistance. For urgent requests or critical systems, KWEB Priority and KWEB Critical services are available.
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Service Information
Service: KWEB Support Level: Standard Technical Support Rate: €180/hour Type: Support, Configuration, Maintenance and Troubleshooting Systems: Servers, Hosting, Web, Email, DNS, Databases and Software Priority: Standard Intervention: Remote Billing: Based on the technical time used
This service is intended for standard technical interventions that do not require priority or emergency handling.
Italy (ITA)
United Kingdom (ENG)
