TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF SERVICE
These General Terms and Conditions govern access to, purchase, activation, renewal and use of the products and services provided by KWEB LTD, with registered office at Eurocity, Europort Ave, Gibraltar GX11 1AA, Trade Reg. No. 12-60-86, with fully paid-up share capital of €500,000.
Registration of an account, submission of an order, payment of an invoice, activation or use of a Service constitutes acceptance of these Terms and Conditions, the specific conditions of the purchased product and the applicable policies published by KWEB LTD.
These Terms are governed primarily by the laws of Gibraltar, including, where applicable, the Electronic Commerce Act 2001, the Contract and Tort Act, applicable consumer protection legislation and the Gibraltar GDPR.

1. DEFINITIONS
KWEB LTD, KWEB, Company or Provider means KWEB LTD.
Customer means any individual, legal entity, professional, business, organisation or other party that registers an account, purchases or uses a Service.
Services include, without limitation, web hosting, CMS hosting, WordPress hosting, e-commerce hosting, Premium hosting, VPS, dedicated servers, managed services, domains, DNS, email services, backups, cybersecurity services, certificates, licences and other digital services marketed by KWEB LTD.
Customer Area means the restricted area through which the Customer manages orders, Services, invoices, communications and support requests.

2. FORMATION OF THE CONTRACT
The contract may be concluded electronically. Submission of an order constitutes a request by the Customer to purchase the selected Service and does not oblige KWEB LTD to accept it.
KWEB LTD may subject any order to administrative, technical, anti-fraud, security or compliance checks before activation.
KWEB LTD reserves the right to accept or refuse an order, to the extent permitted by law, for technical, commercial, security, anti-fraud, compliance reasons or previous contractual violations.

3. BUSINESS CUSTOMERS AND CONSUMERS
Where the Customer purchases the Services in connection with a trade, business or professional activity, the contractual relationship shall be considered B2B.
Where the Customer is an individual acting for purposes outside their trade, business or profession, any mandatory consumer protection rights applicable to that Customer shall remain unaffected.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

4. REGISTRATION AND CUSTOMER INFORMATION
The Customer must provide accurate, complete, current and lawfully usable information.
The use of false identities, third-party information without authorisation or deliberately inaccurate data is prohibited.
KWEB LTD may request identification documents, corporate information, payment method verification or other information reasonably necessary to prevent fraud, abuse or unlawful use.
Failure to complete requested verification may result in refusal of an order, delayed activation or, where justified, suspension of the Service.

5. ACCOUNT SECURITY
The Customer is responsible for safeguarding account credentials and using appropriately secure passwords.
The Customer must immediately notify KWEB LTD of any unauthorised access or suspected compromise.
KWEB LTD may temporarily restrict account access where reasonably necessary to protect the Customer, the Company, other users or the infrastructure.

6. PRICES AND PAYMENTS
The applicable price is the price displayed to the Customer at the time of ordering, except in the case of an obvious material error.
Additional services, licences, IP addresses, domains, certificates, additional resources, technical work and customised services may incur separate charges.
The Customer must make payment by the applicable deadline. Bank charges, currency conversion costs or intermediary fees may remain the responsibility of the Customer.
KWEB LTD may change prices for subsequent renewal periods, subject to any applicable notification requirements.

7. FRAUD, SUSPICIOUS PAYMENTS AND CHARGEBACKS
KWEB LTD may suspend the processing of payments presenting reasonable indications of irregularity, unauthorised use or fraud.
Intentional misuse of chargebacks, payment disputes or reversal procedures relating to Services legitimately ordered and supplied may result in account suspension and recovery of legitimately outstanding amounts and reasonable costs incurred, to the extent permitted by law.

8. ACTIVATION AND RENEWAL
Any activation times displayed are estimates unless expressly guaranteed for the relevant product.
The Customer is responsible for renewing Services before their respective expiry dates.
Failure to receive a reminder does not release the Customer from responsibility for monitoring applicable expiry dates.

9. NON-PAYMENT AND TERMINATION
In the event of non-payment, KWEB LTD may suspend the affected Service.
During suspension, websites, databases, email services, DNS, applications, control panels and other associated components may become unavailable.
If non-payment continues beyond the applicable period, KWEB LTD may terminate the Service and delete associated data in accordance with applicable procedures.

10. DOMAIN NAMES
KWEB LTD may provide domain registration, transfer and renewal services directly or through third-party Registrars and Registries.
A domain availability search does not constitute a guarantee of registration. Registration is completed only after confirmation by the relevant Registrar or Registry.
The Customer is responsible for the accuracy of registration data and for satisfying any eligibility requirements applicable to the requested extension.
KWEB LTD shall not be responsible for suspension, cancellation or other measures imposed by Registries, Registrars or competent authorities as a result of inaccurate information, failed verification or violation of applicable rules.

11. DOMAIN EXPIRATION AND TRANSFERS
The Customer is responsible for renewing domain names before expiration.
An expired domain may be suspended, deleted or enter a Grace Period, Redemption Period or equivalent procedure.
KWEB LTD does not guarantee that an expired domain can be recovered.
KWEB LTD shall not be responsible for transfer delays or refusals attributable to the previous Registrar, Registry, registrant, failure to authorise the transfer or other circumstances outside its control.

12. WEB HOSTING AND RESOURCES
Each plan includes only the features stated in the relevant commercial offer.
The Customer must use CPU, RAM, storage, databases, traffic, processes, email and other resources in a manner compatible with the nature of the purchased Service.
The commercial description of a resource as "unlimited" does not authorise abusive use or use capable of compromising the stability, security or quality of the infrastructure.
KWEB LTD may implement proportionate technical measures, require optimisation or propose migration to a more appropriate infrastructure in the event of abnormal usage.

13. VPS, DEDICATED SERVERS AND UNMANAGED SERVICES
For unmanaged Services, the Customer assumes responsibility for system administration, configurations, updates, applications, security and preservation of their own data.
KWEB LTD is responsible for administrative activities only where such activities are expressly stated as included in the purchased plan.

14. CUSTOMER ERRORS, CHANGES AND CONFIGURATIONS
The Customer is responsible for operations performed directly or through persons authorised by the Customer on their Services, including servers, websites, databases, DNS, email, CMS platforms, applications, files, configurations, control panels and accounts.
KWEB LTD accepts no responsibility for malfunction, unavailability, loss or corruption of data, vulnerabilities, security incidents or other damage arising from errors, omissions, incorrect configurations, deletions, modifications or interventions carried out by the Customer or by persons authorised by the Customer, unless the damage is directly attributable to an activity that KWEB LTD had expressly undertaken to perform under the contract.
Any intervention requested from KWEB LTD to correct problems caused by the Customer may be treated as extraordinary technical work and charged separately.

15. MANAGED SERVICES
Under managed Services, KWEB LTD performs only those activities stated in the features of the purchased plan.
Software development, programming, correction of third-party applications, graphic modifications or activities not included in the plan may be quoted and charged separately.

16. GENERAL CUSTOMER RESPONSIBILITY FOR BACKUPS
Unless the purchased Service expressly and in writing states that a managed backup service is included, creation, verification, preservation, export and management of backups are exclusively the responsibility of the Customer.
The mere technical availability of backup functions within a control panel, server, software or infrastructure does not automatically constitute a backup service provided or guaranteed by KWEB LTD.
The Customer is responsible for maintaining independent and up-to-date copies of websites, databases, emails, configurations, files and any other data considered important.
The Customer must not use KWEB LTD infrastructure as the sole copy or sole repository of critical data.

17. BACKUPS EXPRESSLY INCLUDED IN A SERVICE
Where a plan expressly states that KWEB LTD provides a backup service, the frequency, number of copies, location and retention period shall be those specified in the purchased plan.
KWEB LTD uses reasonable technical procedures intended to perform the relevant backup service, but no backup system can guarantee the absolute, permanent or error-free availability of every item of data.
Even where backup is included, the Customer is strongly advised to maintain an independent copy of critical data.

18. BACKUP RESTORATION
Restoration may be performed only where a valid backup remains available within the retention period applicable to the purchased plan.
The Customer acknowledges that restoration may replace or overwrite more recent data.
KWEB LTD does not guarantee recovery of data that is not present in the backups actually available.

19. INFORMATION SECURITY
KWEB LTD may use firewalls, Web Application Firewalls, anti-malware systems, DDoS protection, monitoring, proxies and other security technologies.
These measures are intended to reduce risk but do not constitute a guarantee of invulnerability.
No IT infrastructure can be guaranteed to be completely immune from vulnerabilities, attacks, zero-day exploits, compromises or unforeseeable technical events.

20. CUSTOMER SOFTWARE AND APPLICATIONS
Unless otherwise stated in the purchased plan, the Customer is responsible for the updating, configuration and security of CMS platforms, plugins, themes, modules, scripts and applications.
KWEB LTD shall not be responsible for problems arising from outdated, incompatible, vulnerable or modified software installed by the Customer or by third parties authorised by the Customer.
KWEB LTD may isolate or suspend compromised applications where they present a material risk to the infrastructure or third parties.

21. EMAIL SERVICES
The Services may not be used for spam, phishing, malware, abusive spoofing, unauthorised campaigns or other unlawful activities.
KWEB LTD may apply technical limitations necessary to protect IP reputation, infrastructure security and email deliverability.

22. PROHIBITED ACTIVITIES AND CONTENT
The Services may not be used for activities contrary to applicable law, including fraud, phishing, malware distribution, botnets, unauthorised access, cyberattacks, spam, intentional distribution of malicious code and intentional infringement of intellectual property rights.
The Customer remains responsible for hosted content and warrants that all necessary rights, licences and authorisations for its publication and distribution have been obtained.

23. ABUSE AND IMMEDIATE SUSPENSION
KWEB LTD may investigate abuse reports received from users, providers, authorities, rights holders or security systems.
KWEB LTD may immediately suspend a Service where reasonably necessary to address malware, fraud, phishing, spam, attacks, security compromise, serious abuse, orders from competent authorities or material risks to the infrastructure.

24. INDEMNIFICATION
To the maximum extent permitted by law, a B2B Customer agrees to indemnify and hold KWEB LTD harmless from claims, liabilities, damages and reasonable costs arising from unlawful activities or content directly attributable to the Customer, infringement of third-party rights or material breach of these Terms.
This provision shall not apply to the extent that the relevant damage is directly attributable to KWEB LTD or where application of the provision is prohibited by law.

25. MAINTENANCE AND INFRASTRUCTURE CHANGES
KWEB LTD may perform maintenance, upgrades, migrations, hardware replacements and security operations.
Emergency work may be carried out without prior notice where necessary for the security or stability of the infrastructure.
KWEB LTD may change servers, networks, IP addresses, systems, software, data centres, platforms and suppliers where reasonably necessary for technical, operational or security purposes, provided that the purchased Service is not materially impaired.

26. THIRD-PARTY PROVIDERS
The provision of Services may depend upon data centres, carriers, Registries, Registrars, certificate authorities, software vendors, payment systems and other independent providers.
KWEB LTD cannot guarantee uninterrupted operation of infrastructure that is not under its direct control.

27. SLA AND AVAILABILITY
Guaranteed availability levels apply only where expressly provided by a specific Service Level Agreement (SLA) associated with the Service.
In the absence of an SLA, uptime percentages or other statistics are informational only and do not constitute an absolute guarantee of uninterrupted operation.

28. TECHNICAL SUPPORT
The level of support depends upon the purchased plan.
Response times do not necessarily constitute resolution times.
Standard support does not automatically include development, programming, website modification or correction of software belonging to the Customer.

29. MIGRATIONS
Where KWEB LTD provides migration assistance, successful migration depends upon the compatibility and accessibility of the source infrastructure.
KWEB LTD does not guarantee complete migration of corrupted, incompatible or inaccessible data or systems, or systems based on unsupported technologies.

30. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KWEB LTD shall not be liable for indirect or consequential loss, loss of profits, revenue, business opportunities, reputation or business interruption arising from use or unavailability of the Services.
In particular, KWEB LTD shall not be responsible for consequences directly resulting from actions, omissions, errors, configurations, deletions, software, credentials compromised due to circumstances attributable to the Customer, or interventions performed by the Customer or third parties authorised by the Customer.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

31. DATA LOSS
The Customer acknowledges that any IT system may experience failure or data loss.
Where no backup service is expressly included in the purchased plan, any loss of data and the possibility of restoring such data remain the responsibility of the Customer.
Even where a KWEB LTD backup service is included, the Customer must adopt reasonable business continuity measures and maintain independent copies of essential data.

32. FORCE MAJEURE
To the extent permitted by law, KWEB LTD shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, fires, floods, epidemics, widespread electricity or telecommunications failures, governmental action, geopolitical events or failures of external infrastructure.

33. CANCELLATION AND REFUNDS
The Customer may request cancellation using the procedures available in the Customer Area.
Cancellation prevents subsequent renewal but does not automatically create a right to reimbursement for a period already used, without prejudice to any mandatory rights applicable to the Customer.
Domains, licences, certificates, IP addresses, third-party products, customised services and technical work already performed may be excluded from refunds to the extent permitted by law.

34. DATA DELETION
Following final termination of a Service, KWEB LTD may delete associated data in accordance with applicable technical procedures and policies.
The Customer is responsible for exporting their data before termination of the Service.
KWEB LTD does not guarantee that information can be recovered after final deletion.

35. PERSONAL DATA PROTECTION
KWEB LTD processes personal data in accordance with its Privacy Policy and applicable legislation, including the Gibraltar GDPR, where applicable.
Where the Customer uses the Services to process personal data for their own purposes, the Customer remains responsible for compliance with the obligations applicable to them under relevant data protection law.

36. INTELLECTUAL PROPERTY
Trademarks, logos, proprietary software, interfaces, documentation, graphical elements and content belonging to KWEB LTD remain the property of the Company or their respective licensors.
Purchase of a Service does not transfer intellectual property rights unless otherwise agreed in writing.

37. ELECTRONIC COMMUNICATIONS
The Customer agrees that communications relating to accounts, orders, security, billing, renewals, suspensions and Services may be provided electronically by email or through the Customer Area.
The Customer is responsible for maintaining current and operational contact details.

38. CHANGES TO THESE TERMS
KWEB LTD may update these Terms for legal, regulatory, technical, operational, security or commercial reasons.
Changes will be published on the website and, where required by applicable law, communicated to the Customer through appropriate means.

39. ENTIRE AGREEMENT AND SEVERABILITY
These Terms, together with the relevant order, specific Service conditions and expressly incorporated policies, constitute the agreement applicable to the provision of the Service unless otherwise agreed in writing.
The invalidity or unenforceability of one provision shall not automatically affect the validity of the remaining provisions.

40. ASSIGNMENT AND CORPORATE REORGANISATION
To the extent permitted by law, KWEB LTD may transfer or reorganise contractual relationships in connection with mergers, acquisitions, restructurings, business transfers or group reorganisations, subject to continuity of applicable contractual obligations.

41. GOVERNING LAW
Except where mandatory provisions require otherwise, these Terms, the contract and any contractual or non-contractual dispute arising from or connected with the Services shall be governed by the laws of Gibraltar.
The possible applicability of international, European or Customer-jurisdiction rules shall not constitute a waiver of Gibraltar law where such choice is legally permitted.

42. JURISDICTION
For B2B relationships, to the maximum extent permitted by applicable law, the parties agree that the courts of Gibraltar shall have exclusive jurisdiction over any dispute arising from or connected with the contractual relationship with KWEB LTD.
For Customers qualifying as consumers, any mandatory rules relating to jurisdiction shall remain unaffected.

43. LANGUAGE VERSIONS
These Terms may be published in multiple languages. KWEB LTD may identify a specific version as the governing contractual text to the extent permitted by applicable law.
Other translations are provided to facilitate Customer understanding.

44. COMPANY INFORMATION AND CONTACTS
For information concerning these Terms, the Customer may use the official contact channels published on the website or available through the Customer Area.
KWEB LTD
Eurocity, Europort Ave,
Gibraltar GX11 1AA
Trade Reg. No: 12-60-86
Share Capital: €500,000 fully paid-up

Last updated: 21 August 2026