Performance, security and reliability for your website. Managed hosting on professional infrastructure, with controlled resources, integrated protection and technical support.
Higher performance, complete technical management and professional infrastructure for projects requiring more resources, security and operational continuity.
Performance, security and reliability for your online store. E-commerce optimized hosting with controlled resources, integrated protection, backups and separate Email services.
Professional solutions for web agencies, developers and digital professionals, with dedicated infrastructure, security, backups and technical management.
Performance, security and reliability for your website. Managed hosting on professional infrastructure, with controlled resources, integrated protection and technical support.
Higher performance, complete technical management and professional infrastructure for projects requiring more resources, security and operational continuity.
Performance, security and reliability for your online store. E-commerce optimized hosting with controlled resources, integrated protection, backups and separate Email services.
Professional solutions for web agencies, developers and digital professionals, with dedicated infrastructure, security, backups and technical management.
The KWEB Priority service is designed for technical interventions requiring priority handling across servers, hosting, websites, e-commerce platforms, software, databases, email, DNS, SSL, scripts and compatible digital services.
The customer must provide a detailed description of the issue or requested intervention together with all information required for a rapid technical assessment.
When necessary, administrative access, SSH credentials, control panels, CMS access, databases, DNS, email services, APIs or other technical credentials required to perform the intervention must be provided.
Initial Response Time: Within 4 Hours
Priority: High – Priority Technical Support
Rate: €180/hour
Billing: Based on Actual Technical Time Used
The initial response time indicates the beginning of the technical handling of the request and not the time required for complete resolution, which depends on the nature and complexity of the issue and the condition of the infrastructure.
For offline servers, critical service interruptions or emergencies requiring maximum priority, KWEB Critical and KWEB Total Recovery are available.
KWEB Priority is our technical support service designed for customers who require priority handling compared to standard support requests. We can provide assistance with Linux servers, VPS, dedicated servers, hosting, websites, e-commerce platforms, databases, email, DNS, SSL, software, scripts, APIs and automation systems. The service may include problem analysis, troubleshooting, configuration, correction, maintenance, optimization, migration and service restoration. KWEB Priority requests are placed in a priority support queue, with initial handling within 4 hours after receiving the request together with the necessary information and access credentials. When the issue involves third-party software, services or infrastructure, the intervention is performed according to the available access, technical documentation and operational possibilities. KWEB Priority Rate: €180/hour The time required to resolve the issue depends on the complexity of the intervention and the condition of the affected infrastructure. Request → Priority → Analysis → Diagnosis → Intervention → Verification KWEB Priority is designed for important technical issues requiring faster response times but which do not constitute a critical emergency or Disaster Recovery situation.
Update Version History
Service Information Service: KWEB PRIORITY Level: Priority Technical Support Priority: High Initial Response Time: Within 4 Hours Rate: €180/hour Type: Support, Configuration, Maintenance and Troubleshooting Systems: Servers, Hosting, Web, Email, DNS, Databases and Software Infrastructure: VPS, Dedicated Servers and Compatible Environments Intervention: Remote Billing: Based on Actual Technical Time Used Resolution: Dependent on the Complexity of the Intervention KWEB Priority provides priority handling of the request within 4 hours. The indicated response time refers to the initial handling of the request and does not represent a guaranteed resolution time.
Italy (ITA)
United Kingdom (ENG)
